pet939 Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how pet939 ("pet939", "we", "us", "our") collects, processes, stores, and protects personal data relating to users ("User", "you", "your") of the pet939 platform accessible at pet939.net. By registering an Account or using any part of the Platform, you acknowledge that you have read and understood this Policy.

1. Who We Are

pet939 is the operator of the online gaming and sports betting platform accessible at pet939.net, serving users across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and beyond. For all matters relating to this Policy, pet939 acts as the data controller responsible for your personal information collected through the Platform.

2. Data We Collect

Depending on how you interact with the pet939 Platform, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, CNIC (Computerised National Identity Card) number or copy, gender, and nationality.
• Contact Data: Email address, Pakistani mobile number (03XX format), and residential address.
• Financial Data: JazzCash wallet number, Easypaisa account number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history, deposit and withdrawal records denominated in PKR.
• Account Data: Username, encrypted password hash, account preferences, session history, and responsible gaming limit settings.
• Gaming Activity Data: Betting history, game session logs, wager amounts, win/loss records, bonus usage, and cricket/PSL market interactions.
• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration.
• Compliance Data: Copies of identity documents, proof of payment method ownership, and records of communications with pet939 support.

3. How We Collect Your Data

pet939 collects personal data through the following means:

• Direct collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to surveys.
• Automated collection: Technical data collected automatically as you navigate the Platform, including cookies, server logs, and analytics tools.
• Third-party sources: Identity verification services, payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), fraud detection providers, and publicly available databases used for compliance purposes.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and on the corresponding legal bases:

• Account management and service delivery (contract performance): To create and maintain your pet939 Account, process deposits and withdrawals, and deliver the betting and gaming services you have requested.
• Identity verification and KYC compliance (legal obligation): To verify your age (18+), identity, and payment method ownership as required by applicable anti-money laundering and responsible gaming obligations.
• Fraud prevention and security (legitimate interests): To detect and prevent fraud, money laundering, cheating, bonus abuse, and other prohibited conduct as defined in the pet939 Terms & Conditions.
• Responsible gaming (legal obligation and legitimate interests): To monitor gaming behaviour and enforce self-imposed limits, cooling-off periods, and self-exclusion requests.
• Communications and support (contract performance): To respond to your live chat and email queries, send account-related notifications, and provide service updates.
• Marketing communications (consent): To send promotional offers, PSL betting promotions, and platform updates, where you have provided explicit consent. You may withdraw consent at any time.
• Platform improvement (legitimate interests): To analyse usage patterns, improve the pet939 user interface, and develop new features relevant to Pakistani players.

5. Data Sharing

pet939 does not sell your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the minimum necessary financial data to process transactions.
• Identity verification providers: Third-party KYC and AML service providers receive identity documents for verification purposes and are bound by strict confidentiality obligations.
• Game content providers: Where required by certified game providers (live casino operators, slot suppliers) to authenticate your session and record outcomes. These providers are contractually prohibited from using your data for independent marketing purposes.
• Legal and regulatory authorities: Where pet939 is required by law, court order, or regulatory demand to disclose personal data, it will do so to the minimum extent necessary.
• Business transfers: In the event of a merger, acquisition, or sale of the pet939 platform, your data may be transferred to the successor entity subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

pet939 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, security tokens, and balance display. These cannot be disabled.
• Performance cookies: Anonymised analytics data used to understand how users navigate the pet939 Platform and to identify performance issues.
• Functional cookies: Cookies that remember your preferences, such as language selection and responsible gaming limit display.

You may control non-essential cookies through your browser settings. Disabling functional or performance cookies will not prevent you from using the Platform but may affect your experience.

7. Data Retention

pet939 retains your personal data for as long as your Account is active and for a minimum of five (5) years following Account closure, in order to comply with anti-money laundering record-keeping requirements and to resolve any disputes that may arise. Gaming activity logs are retained for a minimum of two (2) years. Marketing consent records are retained until consent is withdrawn plus one (1) year.

8. Data Security

All data transmitted between your browser and the pet939 Platform is protected by HTTPS/TLS encryption. Passwords are stored in hashed form and are never stored or transmitted in plain text. Access to personal data within pet939 is restricted to authorised personnel on a need-to-know basis. pet939 conducts regular security assessments of its infrastructure.

Notwithstanding the above, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pet939 will notify affected users as required by applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pet939:

• Right of access: You may request a copy of the personal data pet939 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your Account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You may request that we limit processing of your data in certain circumstances.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where your particular circumstances warrant it.

To exercise any of the above rights, contact the pet939 support team via live chat or email at [email protected]. We will respond to all legitimate requests within 30 days.

10. Minors

The pet939 Platform is strictly for persons aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe a minor has registered an Account on pet939, please contact us immediately so that the Account can be closed and data deleted. Age verification is conducted on all Accounts prior to withdrawal processing.

11. Third-Party Links

The pet939 Platform may contain references to third-party services (such as payment processors). This Policy applies solely to the pet939 Platform. pet939 is not responsible for the privacy practices of third-party websites or services and encourages Users to review the privacy policies of any third-party service they interact with.

12. International Data Transfers

Your personal data may be processed by pet939's infrastructure or service providers outside of Pakistan. Where such transfers occur, pet939 takes reasonable contractual steps to ensure that the receiving party provides a level of data protection that is at least equivalent to the protections described in this Policy.

13. Changes to This Policy

pet939 reserves the right to amend this Privacy Policy at any time. The updated Policy will be published on this page with a revised "Last Updated" date. Continued use of the Platform following publication of an amended Policy constitutes acceptance of the changes. Where amendments materially affect your rights, pet939 will endeavour to provide notice by email or on-Platform notification prior to the change taking effect.

14. Contact

For any questions or requests relating to this Privacy Policy or the processing of your personal data, please contact the pet939 Data Team:

• Live Chat: Available 08:00–02:00 PKT daily via the Platform
• Email: [email protected] (plain text only — not a clickable link)

This Policy was last reviewed in June 2026. 18+ only. For responsible gaming tools and resources, visit our Responsible Gaming page.